Customer must pick up bike(s) within 72 hours of being notified of completion (excluding Monday). If after 72 hours of storage a bike is still on the premises, it will be transported to our warehouse, and a $25 transportation fee will be assessed per bike. Once the bike has overstayed it's welcome by 14 days, additional fees of $5 per day will incur until pickup.
Once a bike is transported to our warehouse, it is the customer's responsibility to contact Outback Bikes and arrange a time to pick up the bike at our warehouse.
Let us know at bike check-in if you need an extended pickup window and we will do our best to accomodate.
After 60 days of storage in our facilities, possession of the bike(s) will go to Outback Bikes to be sold, donated, or scrapped.
First Year Comp Tune Up Policy
Outback Bikes is committed to keeping you riding. That is why we cover your bike purchase with our First Year Comp Tune Ups. These First Year Comp Tune Ups include: inspection, a wipe down of the frame and fork, adjustments of all components, and lubrication of external components.
New bike purchases come with ONE YEAR of Complementary Tune Ups. This service is valid within the first year of purchase. We will inspect and tune the bike, if parts are needed the customer will be notified and given options for approval at their expense. If it has been significantly longer than 1 year since your purchase, or if the bike is in severely deteriorated condition, the Tune-Up will no longer be covered.
We will keep a record of your bike service, tune ups, and inspections; including any recommended maintenance as detected during inspection. If you ever need copies of these records, we will gladly provide them.
This policy only applies to the original owner, and does not cover the cost of parts and associated fees.
Clearance and sale bikes may be excluded from this policy.