SATISFACTION GUARANTEE & RETURNS
We stand behind everything we sell. If there’s a problem with something you purchased from us, you can bring it to our store within 7 days for a refund, or within 30 for store credit. All items returned must have the receipt or be made under a customer account for purchase verification. Buyer's remorse returns have a 10% restocking/processing fee. Merchandise returned that appears used may be denied for return. Labor fees are not refundable, custom built wheels, etc. All bicycle sales are final.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you text or email us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged. Canceled orders due to buyer's remorse have a 10% restocking fee.
Online bicycle purchases have an average processing time of 24 hours. Items we have in store (not bicycles) have an average processing time of 2-4 hours. Items in warehouse (not in store) have an average shiupping/processing time of 3-7 business days.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
BACKORDERS & WAREHOUSE
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. Items on our website will say "in store" or "in warehouse", if it indicates the item is "in warehouse", it is not on site and will need to be ordered from our distributors across the country and could take a maximum of 7-14 days to become available for pickup/shipping.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!