Storage Policy

Customer must pick up bike(s) within 72 hours of being notified of completion (excluding Monday). If after 72 hours of storage a bike is still on the premises, it will be transported to our warehouse, and a $25 transportation fee will be assessed per bike. Once the bike has overstayed it's welcome by 14 days, additional fees of $5 per day will incur until pickup.

Once a bike is transported to our warehouse, it is the customer's responsibility to contact Outback Bikes and arrange a time to pick up the bike at our warehouse. 

Let us know at bike check-in if you need an extended pickup window and we will do our best to accomodate.

After 60 days of storage in our facilities, possession of the bike(s) will go to Outback Bikes to be sold, donated, or scrapped.

First Year Comp Tune Up Policy

Outback Bikes is committed to keeping you riding.  

All new bike purchases come with ONE YEAR of Complementary Tune Ups.

This Comp Tune Up Policy includes: inspection, adjustments of all components, truing of the wheels, wipe down of the frame and fork and lubrication of external components.

  This service is valid within the first year of purchase. We will inspect and tune the bike, if parts are needed you will be notified and given options for approval at your expense. After 1 year, we will continue to perform light adjustments and inspections complementary yet this provided service is conditional based on the care and  maintenance of the bike. 

We will keep a record of your bike service, tune ups, and inspections; including any recommended maintenance as detected during inspection. If you ever need copies of these records, we will gladly provide them.

This policy only applies to the original owner, and does not cover the cost of parts and associated fees.

Clearance and sale bikes may be excluded from this policy.